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Let’s do a little experiment. Before you read the rest of this article, go to your reference desk (or information desk, or help desk, or whatever term you use for your primary, in-person service point). Look around. What do you see? Are there people in the area? Are they staff or users? What are they doing? What library materials are they reading or using? What personal materials are they reading or using? Are they alone or in groups? Is it noisy or silent? »»
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Two events this past August prompted me to think more about reference services than I have for some time. The first was being interviewed by the editor-in-chief of Arugus, a journal published by the Corporation of Professional Librarians of Quebec. I was asked to respond to several questions about the future of reference services for a forthcoming thematic issue on this topic. The second event was a two-day Penn State University Libraries reference retreat »»
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Of course you are. If you are reading this column, you are most likely a college-educated, twenty-first-century information professional who is engaged in assisting members of your community navigate through, find, and understand complex information resources. This takes skills far beyond those of a fifth-grade education. So why am I asking? »»
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May 1, 2007
To the Editor:
In a column analyzing his own inaccurate quotation of a definition of the ideal college, David Isaacson reveals himself a serial offender. »»
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What could be more appropriate for the fall issue than an editorial on library education? I was delighted when Lisa O’Connor accepted my invitation to contribute a guest editorial on this topic. Lisa O’Connor earned her MLIS from the University of South Carolina in 1995. She served as a reference and business librarian at Youngstown State University and as business librarian and instructional services coordinator at Kent State University. »»
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How has reference changed? I came to reference later in my career after attending library school in the late ’80s and early ’90s. At that time, I was still enough of an idealist to think that I would be supplying better reference service when I graduated even though I had already been teaching in a library instruction program for more than twenty years. »»
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One of the traditions established by the previous RUSQ editors was to use the editorial in the summer issue to thank all the people who contributed to the production of the journal during the past year. I am continuing that fine tradition, given that I have a multitude of individuals to thank as I complete my first year as editor. To start off, I am certain that I would never have gotten my first issue to press without guidance from Connie Van Fleet and Danny Wallace, my predecessors. »»
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As I put pen to paper to write this column (yes sometimes the ideas still start that way for me), the ghosts and goblins are at the door. Perhaps that’s not such a strange metaphor for this column because the idea of support staff certification is one that, like Halloween ghosts, has visited the American Library Association (ALA) in the past, only to disappear from view again and again. ALA has been discussing a certification program for library support staff for more than twenty years. »»
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Because I am halfway through my first year as editor, I thought RUSQ readers were due a progress report. I hope some of you noticed a redesign, beginning with the fall 2006 issue. I felt that RUSQ was due for a facelift as the journal had not been redesigned for some time. The purpose of this redesign was to incorporate suggestions made by participants in the 2005 Readex Readership Survey and the 2006 RUSQ focus groups.
Here is a summary of some of the major changes. »»
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Because I knew the goals of my Reference and User Services Association (RUSA) presidency would cluster around encouraging membership by new librarians, I took the opportunity as vice president of RUSA to appoint interns to all the RUSA-level committees and to nominate some for American Library Association-level (ALA) committees. My second column takes a peek at the people who filled these positions. »»
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I have read numerous manuscripts in the past few years in my role as an editorial board member for two journals and a monographic series. I recently spoke on the topic of journal publishing for an in-house workshop on tenure and promotion. Since my appointment as editor of Reference & User Services Quarterly (RUSQ), I have responded to several queries about publishing in RUSQ. I am using this column to pass along my perspectives on writing for peer-reviewed journals in general, and RUSQ in particular. »»
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In this column in the previous volume of Reference and User Services Quarterly (RUSQ), Diane Zabel, then-president of Reference and User Services Association (RUSA), took a look at the issues facing reference librarians as they plan for the future »»
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I have been involved with our division’s journal for more than seventeen years, first as a reviewer of reference books, and for the past seven years, as the editor of the Alert Collector column. I am humbled to have this opportunity to assume a larger role with the journal. I know that I will need to work hard to continue the legacy of the many esteemed editors that came before me. »»